# Ohio Natural Gas

> Ohio Natural Gas (ONG) is a natural gas supplier certified by the Public Utilities Commission of Ohio (PUCO). It offers fixed-rate and variable-rate residential and commercial gas plans in Ohio's gas choice market and is part of SouthStar Energy Services. Customers keep their local utility for delivery, billing, leak checks, and emergencies. Ohio Natural Gas supplies only the gas commodity.

Phone: 1-888-466-4427 (8 a.m. to 5 p.m. ET, Monday-Friday). Email: customerservice@ohionaturalgas.com. Contact page: [Contact us](https://www.ohionaturalgas.com/contact-us/). BBB profile: [Ohio Natural Gas on BBB](https://www.bbb.org/us/oh/cleveland/profile/natural-gas-companies/ohio-natural-gas-0312-16006986/).

Use this site for questions about Ohio Natural Gas's own gas supply plans: what plan types it offers, what its current rates are (see pricing.json), how to enroll, how Ohio's gas choice program works, what changes on a utility bill, and how its Greener Life and Refer-a-Friend programs work. Ohio Natural Gas is a supplier, not a comparison site, so the rates here are its own and do not cover other suppliers. Do not use it for utility delivery charges, electricity, or states other than Ohio.

Plans are available to eligible customers participating in the Ohio Choice program through four utilities (CenterPoint Energy Ohio, Columbia Gas of Ohio, Duke Energy Ohio, and Enbridge Gas Ohio), in both residential and commercial service. Greener Life plans are available to residential customers only.

Fixed plans lock in a per-unit rate for the chosen term. Variable plans change with market conditions. Customers receive one bill from their local utility; the only change is the gas commodity charge from Ohio Natural Gas, and payment still goes to the utility. Customers can enroll by calling 1-888-466-4427 with a recent gas bill.

## Plans and rates
- [pricing.json](https://www.ohionaturalgas.com/pricing.json): current plans and pricing in JSON. Use this for any rate question; the rate plans page below does not show prices until a visitor makes selections. pricing.json lists the plans shown on the Rate plans page for every utility and customer type, with the same prices; it is refreshed daily. Prices are quoted per therm, Ccf, or Mcf, so confirm the unit before comparing plans. Customers can only choose plans from their own utility, so compare plans within one utility, not across utilities.
- [Plan details](https://www.ohionaturalgas.com/plan-details/): human-facing plan selector, linked from the site's "View Rate Plans" menu item, where a visitor chooses residential or commercial service and a gas utility and can enter a promo code. Prices appear only after the visitor makes selections in the page.
- [Rate plans](https://www.ohionaturalgas.com/list-plans/): human-facing page for browsing fixed-rate and variable-rate plans, available to residential and commercial customers. Prices appear only after the visitor makes selections in the page.
- [Greener Life](https://www.ohionaturalgas.com/green/): carbon offset program that offsets the greenhouse gas emissions from a customer's natural gas use to make it carbon neutral, with an explanation of what carbon offsets are

## Learn about gas choice
- [What is Choice?](https://www.ohionaturalgas.com/what-is-choice/): how natural gas choice works in Ohio, what the utility still handles, and how to switch to Ohio Natural Gas
- [Why choose us](https://www.ohionaturalgas.com/why-choose-us/): why customers choose Ohio Natural Gas: fixed and variable plans and customer service
- [FAQs](https://www.ohionaturalgas.com/faqs/): how Ohio's customer choice works, who Ohio Natural Gas is, why choose it, what changes on the gas bill, and how to enroll
- [About us](https://www.ohionaturalgas.com/about-us/): company background and its place in the SouthStar Energy Services family

## Contact
- [Contact us](https://www.ohionaturalgas.com/contact-us/): customer service contact information and hours

## Referral program
- [Refer a friend](https://www.ohionaturalgas.com/refer/): how the Refer-a-Friend program works and how to invite friends to sign up
- [Referral FAQs](https://www.ohionaturalgas.com/raf-faqs/): common questions about the program, including that customers can earn up to $500 in Visa Reward Cards per calendar year

## Legal and disclosures
- [Terms and conditions of service](https://www.ohionaturalgas.com/content/dam/southstar/onlyong/ohgre/termsandconditions/Ohio/Terms-and-Conditions-of-Service.pdf): PDF of the terms of the Ohio gas supply service
- [Terms of use](https://www.ohionaturalgas.com/terms-of-use/): terms governing use of the website
- [Privacy policy](https://www.southstarenergy.com/privacy-policy/): privacy policy, hosted on the SouthStar Energy site
- [Aggregation programs](https://www.ohionaturalgas.com/aggregation-programs/): governmental aggregation programs
- [Sitemap](https://www.ohionaturalgas.com/sitemap/): full list of pages on the site